Ward Clerk – Children’s Outpatients
East Suffolk и North Essex NHS Foundation Trust
Colchester, Essex
We are the largest NHS organisation in East Anglia. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
Our Children’s Services team is actively recruiting for a highly motivated and dedicated Ward Clerk to join our busy, vibrant unit in Children's Outpatients at Colchester General Hospital.
You will actively participate as a full member of the team, assisting with the smooth running of the Outpatients department by managing the reception and administrative functions in a timely, effective and efficient way alongside Doctors, Nurses and Healthcare Assistants.
Main duties of the job
We are looking for someone who will be able to work autonomously, be able to prioritise their workload, and work well within our team. The ideal candidate will have the ability to communicate effectively with members of the public, both face-to-face and over the phone.
Ward clerks are the first point of contact for visitors and patients to the ward, so we need someone who will ensure that the Trust's ‘OAK’ Values are used at all times to ensure the best patient experience.
Experience in using Microsoft Word, Excel, and PowerPoint is essential to this role.
Working for our organisation
One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.
To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Find out about living and working with us – https://www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
To ensure the efficient, accurate and timely recording of data
To provide an efficient and courteous service both through telephone and face to face
Check in patients via reception desk
Man reception desk
Manage follow up waiting lists
Making follow-up appointments for clinics
Manage eRS (eReferral Service) to ensure patient referrals are booked and actioned in a timely manner
Working in line with Key Performer Indicators (KPIs) meeting service delivery targets for the Trust
Cancel and re-book appointments as required
Book from PTL booking lists
Contacting patients by phone to arrange appointments. Answering calls to patients contacting the Trust.
At the start of clinic print clinic lists. Ensure that all the relevant documentation is available for consultation e.g. referral letters
Checking the patients’ personal details, updating where necessary on the computer and in the case notes
At the end of clinic ensure that all attendances and disposals are entered onto the system
Learn systems associated to Outpatients such as eRS
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Qualifications
Essential criteria
At least 3 GCSE or equivalent at A to C grade to include maths and english
Desirable criteria
Customer Service experience
Skills
Essential criteria
Confident in IT skills, including Microsoft Work & Excel
Desirable criteria
Experience of working in an NHS environment
Experience
Essential criteria
Previous administration experience
Desirable criteria
Previous NHS/portal system
Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.
Please make sure that you read the Job Description and Person Specification attached and that your statement in support reflects this as your application will be judged against these criteria.
Secondment – if you are interested in undertaking a role on a secondment basis, please ensure that you have discussed this with your current line manager prior to submitting your application. Please note if you are already an employee of ESNEFT fixed term roles will only be offered on a secondment basis.
When providing reference details please provide email addresses so references can be sought promptly to cover the last 3 years of employment.
Successful candidates may be charged for their DBS check. Please ensure you read the information found in the attached DBS Information document
The Trust is committed to its staff and their development and to equal opportunities and diversity. Applications are welcomed from all sections of the community. Please be advised that following the new Government’s cap on Skilled Worker Immigration, whilst we welcome applications from all and your application will be considered on individual merit, if you are offered a position and require a Skilled Worker Certificate of Sponsorship we may not be able to process your application to the final stage due to the significant reduction of certificates available to us.
In submitting an application form, you authorise East Suffolk and North Essex NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.
We would like to take this opportunity to thank you for your interest in East Suffolk and North Essex NHS Foundation Trust; we look forward to receiving your application for employment.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Apply online now
Further details / informal visits contact
- Name
- Samantha Cumming
- Job title
- Ward Clerk Supervisor
- Email address
- [email protected]