ServiceNow Technical Delivery Manager – Long Term Contract – REMOTE – Montvale, NJ

ServiceNow Technical Delivery Manager – Long Term Contract – REMOTE

Benchmark IT LLC

Montvale, NJ


For our direct client, a global firm, we seek a long-term, remote consultant (based in US, preferably Eastern or Central time zone) for a long-term consulting project involving a new ServiceNow based application.   This project is a new application project involving a complex workflow utilizing ServiceNow, and SalesForce and Mulesoft.  There will be a substantial amount of ServiceNow development and integration work to be done, and the Technical Delivery Manager will help manage the onshore/offshore team that is doing the technical work.  

Immediate interview and hire via video-conference – send resume today for immediate consideration!  

The ServiceNow Technical Delivery Manager is responsible for the delivery of the development efforts of technology solutions leveraging the ServiceNow platform.  They oversee the application delivery services, planning, development, and deployment strategy, including defining the goals and timelines for ServiceNow enhancements and projects.  Participate in client meetings, development of requirements and specifications. Assign resources to development efforts and monitor progress. They monitor problems, provide solutions, and implement changes as necessary to ensure development and release timelines are followed. Regularly reports progress to the stakeholders; manage and communicate ongoing changes in tasks, goals, or performance.

  • Manage the delivery of technical solution/services leveraging ServiceNow to the user community from a functional perspective
  • Manage delivery team resources (offshore and onsite) in terms of resource planning and the prioritization of workload
  • Manage stakeholders of the ServiceNow solution, with a particular focus on functional capabilities, technical integration, and/or dependent applications
  • Provide ServiceNow architecture, technical know-how, design, development guidance and project management responsibilities that delivers on consulting, planning, development and support of defined services and applications on the ServiceNow platform

Oversee a development team of onsite and offshore, including contingent workers, for the purpose of delivering ServiceNow solution and services and meeting designated analysis, operational or development objectives using Agile methodologies.


  • Minimum of 10 years of recent experience with ServiceNow platform implementation and/or support, using industry standard best practices
  • Either of the following ServiceNow certifications preferredn
    • Certified Implementation Specialist
    • Certified System Administrator
    • Certified Application Specialist
    • Certified Application Developer
  • Strong ServiceNow architecture and development experience with good awareness of ServiceNow products and technology
  • Demonstrated experience implementing ServiceNow projects using the Agile/Scrum methodology
  • Demonstrated hands-on knowledge on CSM, App Engine, SPM, Portal Technologies is preferred.
  • Must be able to prioritize, delegate and foster the development of high-performance teams in both offshore/onsite setting to lead/support an environment driven by customer service and teamwork.
  • Prior experience in managing backlogs, strong; trouble-shooting and organizational skills
  • Background in engaging customers in a consulting capacity to fully understand and articulate the business requirements needed for successful design, development, and implementation
  • Excellent written and verbal communication skills and strong cognitive ability especially with respect to understanding, documenting, and describing complex technical subjects


Bachelor’s degree from an accredited college/university or equivalent work experience




Certifications & Licenses:

Certified Application Developer
Certified Application Specialist
Certified Implementation Specialist
Certified System Administrator

Job ID: 5112


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