Senior Service Agreement Assistant – Eastbourne, East Sussex

Senior Service Agreement Assistant

Eastbourne, East Sussex



Do you enjoy working in administration in a fast-paced environment and want to further this by providing a valuable role in public service?  Do you have a confident telephone manner?

If so, then we would love to hear from you.

We are recruiting for a Senior Service Agreement Assistant, who will join our Service Agreement Team working in Adult Social Care Financial Services.  We are a changing and evolving service and, as part of the team, you will be central to this, often acting as the first point of contact for the Department. 

You will be dealing with calls from Providers and from internal stakeholders.

You will maintain the accuracy of the system when processing care contracts, needing to be proactive and take responsibility for your own work. You will be a key part of the service delivery.

Ideally you will have:

  • Good listening skills with a friendly and helpful telephone manner
  • Ability to multi-task and deal with conflicting priorities to meet deadlines
  • Ability to resolve noncomplex decisions
  • Be a team player
  • Be able to use a wide range of IT systems such a Word, Outlook, Excel etc. 
  • You will be a positive, proactive person who possesses a “can do” attitude

To apply for this role please follow the ‘Apply Now’ button above. When completing your application be sure to address how you meet the criteria in the person specification drawing on any relevant work/life experience, education or personal interests.

In return we will offer:

A friendly supportive team environment with a full induction package, supervision, and training relevant to the role. We can provide support with accessing the apprenticeship levy which will help you work towards a recognised qualification.

Employee wellbeing is of paramount importance when working at ESCC and we offer a wide selection of help and services to support you.  Please visit our benefits page to see the diverse range of benefits available to help and support you during your employment.

The role offers flexible working, with the requirement to work from St Mary’s House for one day per week (minimum), and the remainder from home or another location if you wish.

You will be entitled to 22 days annual leave which rises to 25 days after 5 years’ service. In addition, you are also entitled to 2 statutory days at Christmas as well all bank holidays.

For an informal discussion, please contact Sarah Newton-Edwards, Team Leader on 07701 394 470, [email protected]


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