Senior CX Cloud Consultant > – London

Senior CX Cloud Consultant >

Boxfusion Consulting



This is an exceptional opportunity for a Senior CX/CRM Consultant to join our cutting-edge Oracle CX Cloud Practice and accelerate their career.

You will be working within an established team of CX Cloud consultants, specialising in Oracle Service Cloud and Oracle Engagement Cloud, as well as gaining exposure and experience to other elements of the market-leading Oracle CX Cloud offering, including Oracle Marketing Cloud, Oracle Platform-as-a-Service and Oracle Integration Cloud. You’ll be responsible for understanding the customer’s critical business processes, defining how they can be better supported through the use of modern software applications, and subsequently customising the application before rolling it out to the customer’s users. You will also be playing a role in leading and guiding Junior Consultants.

Your delivery of Oracle CX Cloud projects will have a real and visible positive impact on the way your customer operates on a day to day basis.

Purpose of the role

To provide innovative solutions to our clients’ business needs by delivering and assisting in managing all stages of a customer project including demonstrations, design, development and implementation of the Oracle applications in which we specialise. Additionally, to play a leadership/guiding role to junior resources alongside, or in the absence of, a Principal Consultant.

What we’re looking for

As part of our continuing growth, we are looking for a Senior CX/CRM Consultant to join our CX Cloud practice. The ideal candidate is someone who is truly passionate about delivering project success, who wants to be at the forefront of delivering innovative, intelligent solutions to our customers, and who wants to work alongside the very best consultants in the CX Cloud industry.

The role is customer-facing, working on the delivery of Oracle CX Cloud projects, so ideally the successful candidate will have strong experience of the delivery of Oracle CX Cloud in functional/technical roles. We will also consider candidates with good experience in other similar CRM or CX technologies and who show strong potential, as we can provide in-depth training into Oracle CX Cloud.


Working in Boxfusion Consulting’s HQ or at client sites across the UK and Europe (and possibly beyond).

Key Activities

Performing a senior technical role, guiding Consultants and client personnel on best-practice techniques;

Performing a team leader role, leading and managing Boxfusion teams on customer projects;

Coaches more junior consultants in the company’s delivery approach and standards;

Designing and architecting solutions, consisting of but not limited to:

Conducting end user interviews with our customers'; users, for the purposes of identifying gaps and challenges with their user experience and user journeys.

Leading and facilitating user experience focused workshops with customers

Leading workshops and client meetings to understand the Business Requirements where further detail is needed;

Eliciting and challenging the customer’s Business Requirements and potentially supporting the documentation of these requirements;

Leading solution designs, describing how the Oracle application, or a module of the Oracle application, fits in to the rest of the architecture;

Prototyping and designing wireframes to support user interface and user experience design activities

Creating functional designs, high-level designs and low level designs as appropriate.

Providing implementation, enhancement and support of Oracle application based solutions,
consisting of but not limited to:

Learning, and keeping up to date with Oracle application configuration skills;

Configuring the Packaged Software to support the business requirements and end
user experience goals;

Configuring the Packaged Software to support integration to other packaged and
custom software;

Supporting testing and deployment of the application solutions;

Supporting design and execution of data migration activities.

Identifying where Packaged Software design decisions can have wider impacts, and raising
those to client and/or Boxfusion Consulting personnel;

Communicating technical solutions to both client and Boxfusion Consulting staff in a clear
and concise manner;

Delivering demonstrations, as part of pre-sales or during implementations;

Interfacing with key client staff on a day-to-day basis;

Potentially acting as the most senior Boxfusion Consulting consultant on a client site, and
managing the client relationship day-to-day;

Providing accurate estimates for work being carried out by oneself and by team members;

Identifying and raising, risks and issues; and

Managing hours so that timelines are achieved in accordance with the quality standards of
Boxfusion Consulting.

What we offer

We are dedicated to providing our consultants with the ability to continually develop their knowledge and skills. You will receive industry-leading, ongoing training in Oracle CX Cloud as well as related software, with the aim of supporting you in continuing to be a leading expert in the technology. You will be exposed to some of the largest and most innovative digital transformation projects in the industry, both here in the UK and further afield, giving you unparalleled experience. You’ll also be working in a team of consultants who are leaders in the Oracle CX Cloud field – as well as being a genuinely nice group of people.

As we are a smaller organisation, individual achievement is much more visible as are opportunities for personal growth, both of which will allow you to truly accelerate your development.

Finally, beyond an exciting and rewarding career, we offer a generous package of £50,000 – £78,000 (including pension and bonus) depending on experience and potential, and after 2 years you also become eligible for our private medical insurance scheme.

How to apply

If you want to take your Oracle CX Cloud career to the next level, click Apply!