Senior Administrator (Ward Clerk) – Wirral, Merseyside

Senior Administrator (Ward Clerk)

Wirral Community Health and Care NHS Foundation Trust

Wirral, Merseyside


Wirral Community Health & Care NHS Foundation Trust's common purpose:

We will support you and your community to live well.

Our values:

Supportive and caring, listening to others.

Communicating openly, honestly and sharing ideas.

Trusted to deliver, feeling valued and safe.

Wirral Community Health & Care NHS Foundation Trust provides high quality community health and social services which are responsive to the needs of our local population. Services are delivered by our dedicated and innovative multi disciplinary professionals and supported by equally committed staff behind the scenes. We strive to continue developing and improving our services by working with and listening to our populations, partners, commissioners and staff.

WCHC offers you a great opportunity to be a part of a talented, passionate and committed team delivering excellent community based services across Cheshire and Merseyside.

We are proud to support our Armed Forces Community as a Veteran Aware NHS Trust and are pleased to share that we recently achieved Bronze Award accreditation, in the Defence Employer Recognition Scheme.  We support the armed forces as an employer; recognising the experiences and skills ex-military personnel have gained through their service.

Job overview

An opportunity has arisen for an experienced Senior Administrator to work within a dynamic, innovative and friendly team within the Community Intermediate Care Centre  in Wirral Community Health and Care NHS Foundation Trust.

This is an excellent opportunity for an experienced Administrator with a passion for high quality care. Candidates require experience of working within a busy administrative role, and need to possess strong administrative skills and are team focused.  You will be working supporting the multi-disciplinary team with their administrative tasks and supporting the wards and aiding your own professional development. Wirral Community Health and Care NHS Foundation Trust is committed to the development of staff and provides learning opportunities to enhance individual and team opportunities.

The successful candidates will work alongside the Ward Manager as well as the other members of the Team. The role will also require flexibility in administrative and clerical cover as required meeting the needs of the service. You will be an integral part of the team providing telephone cover as well as other administrative tasks as required.

If you feel you have the skills, attributes and experience required for this role then we would love to hear from you. 

Applications are welcome from those interested in a job share opportunity

We are an equal opportunities employer

Flexible Working opportunities are available

Main duties of the job

Please refer to the documents attached which detail the job description and main responsibilities for this role along with the person specification requirements



Working for our organisation

We are a multidisciplinary team consisting of nurses, occupational therapists, physiotherapists, social workers, health care assistants.

Please note that non-NHS applicants with no previous NHS experience will ordinarily be appointed to the minimum of the salary band

When providing references, these should be your two most recent employers (these may include your line manager or someone in a position of responsibility). Personal references are not acceptable.

You will be working within a caring, compassionate team who truly put the patients at the forefront of everything they do. You will also be part of a ground breaking new way of working between primary and community care providers, working towards removing boundaries between these services.

Detailed job description and main responsibilities

Please refer to the documents attached which detail the job description and main responsibilities for this role along with the person specification requirements

For further details / informal visits contact:

Person specification


Essential criteria
  • NVQ Level 3, AS or A Level, Baccalaureate or equivalent experience
  • Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

Personal Qualities

Essential criteria
  • Proactive, Patient, Flexible.
  • Ability to use own initiative but understand the need to seek advice when necessary
  • Adaptive and Creative Professional Team player with an awareness of team dynamics
  • Ability to work over a 7-day rota to cover weekends as required

Experience and Knowledge

Essential criteria
  • Previous experience of dealing with the public and taking telephone enquiries
  • Experience of maintaining patient waiting lists
  • Excellent communication skills written and oral
  • Experience of managing diaries for meetings etc
  • Experience of maintaining databases and information systems

Desirable criteria
  • Previous experience of working in the NHS

Skills and Atributes

Essential criteria
  • Ability to communicate sensitively with all staff groups, patients and their families
  • Excellent oral and written communication skills with people from a wide variety of backgrounds
  • Ability to work under pressure to meet tight deadlines
  • Ability to produce work of a high standard with attention to detail
  • Good organisational skills

Important Information

By applying for this post you are agreeing to Wirral Community Health and Care NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Record system.

For further information explaining how we use your information in line with GDPR please see our ‘Guidance for applicants’ document under the section 'Additional documentation'.

WCHC is committed to recruiting and supporting a diverse workforce and we welcome applications from all sections of the community, regardless of disability, age, sex, race, religion, sexual orientation, maternity/pregnancy, marriage/civil partnership or transgender status. We are committed to having a team that is made up of diverse skills, experiences and abilities. We actively encourage BAME, LGBTQ+ and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and are keen to support reasonable adjustments to support our new and existing staff.

Further Information:

Closing Dates:  Candidates are advised to apply early. The Trust reserves the right to close a vacancy prior to the closing date if a high number of applications are received.

Reference Information:  Please ensure your application is submitted with referees who can verify your employment/ education history over the last three years and include valid business email addresses for them. The Trust will not accept personal references from friends or family.

Salary Expectations:  The Trust pays staff in line with national NHS Terms and Conditions. Relevant experience may be considered when salary offers are made.

Restricted Applications:  Staff on the Trust's Redeployment Register will be given priority access to vacancies at their substantive band. 'Restricted' and 'Open Access' vacancies run simultaneously and restricted applications should be made via the appropriate advert (an 'R' will display next to the Job Title in the advert). 'Restricted' adverts run for a minimum of 7 days.

Flexible Working: Flexible working is very important to the Trust in both the provision of this to staff and also in staff supporting the provision of our services.

Wirral Community Health & Care NHS Foundation Trust is committed to discharging its statutory duty to safeguard and promote the welfare of children, young people and adults and will support staff to fulfil this duty.

To keep informed of the latest Trust vacancies, news and events, please follow us on TwitterandFacebook. Updated

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Julie Anne Scott
Job title
Service Lead
Email address
julie-anne.sco[email protected]
Telephone number