Remote Customer Service Representative
Colorado Springs, CO
About La Senza:
La Senza is the global destination for the hottest fashion lingerie at an incredible value, empowering women worldwide to feel sexy and confident every day. With over 340 stores around the world La Senza is truly world famous.
La Senza International, a division owned by the same firm as Current Media Group, is looking for a customer-oriented service representative who will function as a liaison, provide product/services information, and resolve any emerging problems that our customers might face.
Why you should apply:
- Work from home advantages
- Monday-Friday, 8:00 AM – 4:30 PM
- $14 per hour
- Seasonal position with Regular Full-Time potential after 90 days that includes benefits (medical, dental, vision, 401k, Life, AD&D, EAP, PTO, STD, LTD)
- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
- Manage large amounts of incoming emails and/or calls and/or chats.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Perform job responsibilities in a professional, friendly, and courteous manner always.
- Maintain company and customer confidentiality.
- Assist with other duties as needed.
- The hours and schedule for this position will vary week to week during the fall peak season based on business needs.
- Great customer service skills
- Ability to multi-task different screens and scenarios
- Ability to prioritize and manage time effectively
- Strong verbal and written communication skills
- Strong typing skills
- Must have own computer/laptop
- Internet with upload and download speed over 20 mbps
- Basic computer proficiency, particularly with Microsoft applications as well as web-based applications
- Punctuality and consistent work attendance
- High School Diploma or equivalent
**This position is fully remote. Candidates must be local. Call center training will be at 6765 Campus Drive, Colorado Springs, Colorado 80920.
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