Palliative Care Coordinator – King’s Lynn, Norfolk

Palliative Care Coordinator


King’s Lynn, Norfolk


Palliative Care Coordinator

Band 3

Main area
Band 3
Part time – 30 hours per week (Service covers: 8am to 8pm, 7 days per week including Bank Holidays)
Job ref
The Norfolk Hospice, Tapping House
Hillington, King's Lynn
£20,330 – £21,777 pro rata
Salary period
20/03/2023 23:59
Interview date

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Job overview

We are looking to appoint a self-motivated individual with initiative, drive, strong interpersonal, admin and IT skills to work as a Palliative Care Coordinator based at The Norfolk Hospice, Tapping House.

Coordination Duties: To work as part of the integrated team for the West Norfolk Integrated Palliative Care Service (WNIPCS) liaising closely with clinicians to ensure a timely response to referrals. Taking and recording referrals electronically and allocating care packages under the supervision of the lead clinician and working alongside the integrated teams and a variety of organisations and care providers.

Call Handling Duties: To deliver an effective, safe and competent call handling service for callers to the Specialist Palliative Care Service which includes patients, their representatives and Healthcare professionals

Main duties of the job

The role is interesting and varied where candidates require good communication skills with the ability to interact professionally with patients, relatives and other staff groups:

  • Administrative support to clinical and non-clinical staff
  • Make and receive referrals from a number of agencies. Record referrals electronically on SystmOne and liaise with clinicians to ensure a timely response to referrals
  • To be responsible for working with team leads and clinicians revising and prioritising packages of care, as required
  • Communicate effectively to care staff working within the service regarding patient needs
  • Managing, monitoring and actioning tasks on SystmOne and emails received by the service
  • To carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties
  • Provide service users and professionals with information, assistance and signposting, as required

Working for our organisation

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

  • Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days
  • Opportunity to join the NHS pension scheme.
  • Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
  • Supportive positive culture that is Well-Led with regular supervision
  • Comprehensive in house and external training programmes available
  • NHS discounts and many more

Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.

Detailed job description and main responsibilities

To communicate with patients, families, carers and colleagues at an appropriate level providing clear information and guidance and dealing with patient’s fears and lack of understanding. Exercising tact and judgement in dealing with and resolving routine enquiries, taking accurate messages and ensuring these are passed to the relevant person in a timely manner.

  • Work closely with the existing administrators across the organisation to provide ongoing administrative support to the Trust as a whole
  • Act as an administrator for new and ongoing tasks within the team
  • Support initiatives for the team
  • To create and maintain reports, spreadsheets and correspondence using a variety of computer packages including Word, Excel and Outlook
  • Support the management of absence process by completing and submitting absence forms as required
  • Manage the phones and output from calls
  • Processing, filing and distributing confidential reports and documents
  • Interact with employees at different levels of the organisation
  • Produce letters and arrange diaries
  • Maintain databases
  • Carryout any photocopying, scanning or filing, as required
  • To undertake any duties commensurate with the post

Person specification


Essential criteria
  • GCSE or equivalent in English and Maths, Grade C or above
  • NVQ Level 2 in business Administration or equivalent experience

Desirable criteria
  • RSA II or equivalent Typing Qualification
  • ECDL or equivalent IT qualification


Essential criteria
  • Proven administration experience in a busy office environment
  • Proven experience of working as part of a team

Desirable criteria
  • Previous NHS experience
  • Knowledge and access to SystmOne

Skills, Abilities and Knowledge

Essential criteria
  • Comprehensive working knowledge of Microsoft Office
  • Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
  • Excellent organisational and communication skills
  • Articulate, calm, polite and well-motivated with a positive attitude to customer care

Desirable criteria
  • Enhanced IT skills
  • Planning skills

Personal Attributes/Behaviours

Essential criteria
  • Committed to providing the best possible service to patients
  • Enthusiastic and motivated

Equal Opportunities – We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.

Immigration Status  – Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, this is only against Tier 2 (General) visas. If you are a migrant worker from outside of the European Economic Area and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.

Redeployment  - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.

DBS – If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month’s salary. However if you are registered with the update service this may not be required.

Closing and Interview Dates-This vacancy may close early if sufficient applicants are received.

Data ProtectionA privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.

Employer certification / accreditation badges

Documents to download

Apply online now

Further details / informal visits contact

Lisa Rose
Job title
Palliative Care Administration Team Lead
Email address
[email protected]
Telephone number
07717 348428

List all jobs in Administrative Services or all sectors