Operations Manager – Birmingham

Operations Manager




About The Role

We Make Morrisons…

From a Bradford market stall to the UK’s fourth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. 

We’re looking for an Operations Manager to join our team in ***. Our Operations Manager’s play a key role in helping our business to grow and succeed. It’s their job to ensure that the store operations are running smoothly ensuring Morrisons is a better place for our customers to shop and our colleagues to work. 

Deputising for the Store Manager, it’s really important our Operations Managers create an inclusive environment for all managers and colleagues, where everyone feels valued. Ensuring they role model great leadership skills they also oversee all aspects of the store including achievement of all operational KPI targets, driving high store standards, excellent safe and legal compliance and ensuring our managers are highly capable and motivated in order to create a high performing and engaged team.

As the Operations Manager it is your job to:

  • Be accountable for the end to end process of all operations within store, ensuring appropriate resource to deliver routines to the highest standard
  • Continually identify, develop and mentor talent across the store and wider region that creates a pipeline of successors
  • Continuously build capability of the Management team through stretching their accountability, and creating a plan for development areas
  • Work in partnership with the People Manager to embed a culture of being comfortable with change across the store and supporting Managers to do the same
  • An expert in safe and legal, ensuring all departments and colleagues are compliant with food safety laws
  • Support Managers with forward-thinking action plans for their departments to increase performance
  • Contribute to the development of the annual Store plan by having a commercial mindset to identify opportunities which will maximise performance
  • Use freedom within the framework to develop local ideas to exceed sales targets and drive performance whilst motivating colleagues
  • Build relationships with all key stakeholders in order to involve the right people to deliver continuous improvements that benefit the customer
  • Lead by example to deliver exceptional standards and performance across the store whilst focusing most on what matters most for customers
  • Oversee all processes in store which affect availability of products for our customers whilst building the capability of the Management team to feedback to the respective business areas to continuously improve customers experience 
  • Make time to understand from customers directly how we can improve our daily offer and build their feedback into improvement plans and work with central teams to provide insight and opportunity to continually improve the service we offer

How do we say thank you? 

You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.

Want more?

Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare, as well as a colleague discount that we encourage you to share with your friends and family.  

No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour here.

About You

Our operations managers must have previous experience in the retail industry. Experience of managing a large customer facing and high turnover operation (over £150k per week) is essential. 

You also need to have:

  • Strong leadership skills with the capacity to listen and respond. 
  • The ability to influence, listen and understand the external perspective to inspire and think broadly about new ways of doing things. 
  • Strong coaching skills. You must be able to give feedback to ensure common ways of working. 
  • A passion for driving talent and creating a successful team culture. 
  • The ability to resolve challenges and build trust between the full store team. 
  • Set clear objectives that link directly to each department that are aligned with Morrisons priorities. 
  • The power to create a culture that fosters and values collaboration. 

We are an equal opportunities employer and welcome applications from all sections of the community.


About The Company

Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won’t find anywhere else.

At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.

The UK’s 4th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.

At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.