Operational Training Coordinator – Nights – Milton Keynes, Buckinghamshire

Operational Training Coordinator – Nights

The John Lewis Partnership

Milton Keynes, Buckinghamshire



Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

Hours of work: 5 days out of 7, 37.5 hours a week, 22:00-06:00 (with 1 out of 4 weekly being 20:00-04:00)

What you’ll be doing:

  • Support the site to deliver their operational training objectives through reviewing and auditing materials and create new training resources in line with SOPs

  • Develop and maintain relationships with operational and support managers to ensure effective channels of communication

  • Support and Deliver SOP writing, and training of new Partners and the contingent workforce

  • Maintain a high level of confidentiality keeping all files in compliance with the Data Protection Act. 

  • Issue data reporting to the Training Manager and Site management, to ensure training registers and matrices are kept up to date

  • Deliver a high standard of customer experience for Partners, Agency, customers and suppliers on site by organising training or refresher training (as required) for Partners and agency colleagues

  • Provide and contribute to continual improvement initiatives for the team and/ or site

What you’ll need:

  • Previous experience of working within a logistics/supply chain environment.

  • Previous experience in a training environment

  • Management of Partner and Agency relationships


What else you may bring:

  • A Level/Degree educated or equivalent

  • Capable of covering other operations to provide support as required


Additional Information

The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs.

Please consider the following when making your application for this role:

  • We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early

  • Print off the job description now if you require it

  • Ensure you have an up-to-date CV 

Duties and Responsibilities

To lead and motivate the Resource Planning and Training teams to deliver their business objectives of supplying the correct resource to meet demand, support the operation with the reporting of site performance, adhere to Resource, Planning and Training SLAs and deliver

Develop effective relationships with Partners and empower them to take ownership for their operational success and personal development.

As part of the Fenny Lock Leadership Team, implements operational strategy and influences future vision for Fenny Lock in line with the Partnership Plan and Partner Priorities.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business – for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site – https://www.jlpjobs.com/about/diversityandinclusion/


Note for Internal Partners:
Please be aware that new applications must be started via the internal jobs website. Please follow the links from the Partner Intranet to start your application. Applications from Internal Partners that start from JLPJobs.com will be rejected.