IT Support Apprentice – Houghton Le Spring, Tyne and Wear

IT Support Apprentice

Evolve Group

Houghton Le Spring, Tyne and Wear


Role Overview:

This is an exciting opportunity for an individual to begin a career in an IT support while working with experienced professionals. You will have the opportunity to work with the latest technology and equipment and you’ll be working with ICT specialists and will gain a solid foundation of IT and infrastructure support skills on which to build your future career.

You will be required to work shift rota to cover working hours between 8:30-17:30

The ideal person will:

  • Have strong interest in IT technologies and strong desire to learn new skills
  • Be able to learn on the job and apply learned knowledge
  • Be enthusiasm for IT and excellent customer service
  • Be familiar with and have a general interest in computers
  • Have excellent written and verbal communication skills are essential
  • Have strong interpersonal skills and relationship management
  • Be well organised and be able to prioritise workload

The Role:

  • General IT support of our clients, dealing with hardware, software and infrastructure enquiries;
  • Working together with a small team of staff to deliver a professional high-quality service level to our clients
  • First line support for our clients

Main Duties:

  • First line of support for all users
  • Answer telephone calls
  • Respond to and log calls, escalating calls as required with key support members
  • Follow-up on all tickets where applicable
  • The support of hardware and software for all devices and applications from Servers, Desktops and Laptops
  • End user and product support for printers and multi-functional devices
  • Collate information to create quotations for Clients
  • Maintain all stock levels of equipment
  • Manage and set up new hardware/software following IT policies and procedures
  • Carry out duties to help support the company’s mission statement in line with the Company’s Values

Job Types: Full-time, Apprenticeship

Evolve Business Centre · Cygnet Way · Rainton Bridge · DH4 5QY