Field Service Engineer & Junior Helpdesk Engineer – (Partial Remote) MSP – Queens, NY

Field Service Engineer & Junior Helpdesk Engineer – (Partial Remote) MSP

Bowman Williams

Queens, NY

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Field Service Engineer & Junior Helpdesk Engineer – (Partial Remote) MSP

Field Service Engineer & Junior Helpdesk Engineer – (Partial Remote) MSP

We seek a Field Service Engineer & Junior Helpdesk Engineer – (Partial Remote) MSP to join an MSP company that supports small-medium-sized businesses with their everyday technology needs. The Field Service Engineer & Junior Helpdesk Engineer – (Partial Remote) will gain hands on experience and have opportunity to grow within the company. We provide generous PTO, bonuses, on going training/Certification Reimbursement and many more to show to our team we care and listens to what they need. Are you to gain hand on experience and grow internal within a company, if so please continue to read..

The Field Service Engineer & Junior Helpdesk Engineer – (Partial Remote) MSP will spend about 50% – 60% on on-site server support for multiple SMB clients. The Field Service Engineer & Junior Helpdesk Engineer – (Partial Remote) MSP role will be an excellent opportunity for an up-and-coming junior tech to gain exposure to emerging virtualization and cloud technologies and grow beyond essential desktop support. The Field Service Engineer & Junior Helpdesk Engineer – (Partial Remote) MSP candidate will be joining a fast-growing industry-leading collocation, managed-to-host, and managed services company.

Field Service Engineer & Junior Helpdesk Engineer – (Partial Remote) MSP Experience:

  • Excellent communication and documentation skills
  • Understanding of TCP/IP
  • Troubleshooting and administering Microsoft infrastructure (O365, Active Directory, Group Policy, etc.)
  • 2+ years experience with Networking, Windows OS’s to include XP, 7, 10, Server 2008 R2, 2012, 2012 R2, and 2016
  • 2+ YEARS OF EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER
  • 2+ years experience with HP or Dell servers
  • 2+ years experience working with Cisco routers and switches with a CCNA preferred
  • 2+ years of experience with Virtualization Technologies: VMWare, Hyper-V (preferred)
  • 2+ years of experience with building and managing firewalls
  • Maintained ticket updates for reported incidents and experience with the help desk ticketing system (ConnectWise, Kaseya, ServiceNow, etc.)
  • Install, upgrade, support, and troubleshoot printers and computer hardware,
  • Perform general preventative maintenance tasks on computers, laptops, and printers.
  • Microsoft Windows Server Experience (current and supported versions)
  • O365 or Exchange Server Experience (current and supported versions)
  • Azure Experience
  • Experience with firewalls, routers, and VPNs

Field Service Engineer & Junior Helpdesk Engineer – (Partial Remote) MSP Salary / Benefits:

  • Salary: $55k – $70k
  • Full-Time
  • 50% – 60% Travel
  • Simple IRA with an Employer Match
  • Health Insurance
  • Generous PTO
  • Reimbursement Mileage
  • Reimbursement for Training/Certs

*Actual salary of Field Service Engineer & Junior Helpdesk Engineer – (Partial Remote) MSP to commensurate with experience*

Opportunity Location

Sunnyside Queens, NY

Proposed Salary

$55,000 -$70,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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