Events Executive – Manchester

Events Executive

The Midland Manchester A Leonardo Royal Hotel



First opened in 1903, The Midland Hotel has been delighting guests from the very beginning. Originally built to serve rail travellers from London, our stunning building and ballroom charmed visitors day in and day out, and while our appearance has changed over the years, our outstanding service remains the very same. 

Today the Grade II listed, 4-star hotel is one of Manchester's most-loved icons, located just minutes from Oxford Road and Piccadilly stations. Over the years we’ve hosted everyone from rock stars and politicians to royalty, and our history has taught us one simple thing: every guest is unique, and so their stay must be too. 

From our 312 sumptuous bedrooms to our award-winning food and drink, idyllic spa and impressive event spaces, every part of The Midland experience transcends the ordinary. 

A fantastic new opportunity has opened for a Events Executive to join our team at The Midland, Manchester.

You will be tasked with professionally co-ordinating a variety of contracted meeting and events. You will be able to demonstrate first class customer service skills, have the ability to adapt and multi- task whilst having that keen eye for detail. Your key responsibility is to ensure that all event final details including delegate numbers, rooming’s lists and timings are collected from the event organiser to pass on to the hotel operations team.

Key Responsibilities of the Events Executive:  
Process all allocated contracted bookings ensuring all final detail including delegate numbers, rooming’s lists and timings are collected from booker. 
Arrange and conduct final details meeting/calls with organiser prior to event. Ensuring they are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client whilst enabling you to gather all relevant information in order to produce function sheet. 
Update Sales & Catering/Opera with accurate and relevant information ensuring revenue is loaded in line with event contract. 
Produce function sheets for all events ensuring all necessary detail is noted. 
Ensure all rooming list details and requirements are gathered and handed across to Groups Co-ordinator
Arrange initial pre event brief meeting for all clients on day one of their event ensuring hotel operations team are in attendance. 
Arrange post event debrief for all clients on the last day of their event, ensuring debrief contains discussion. 
regarding future requirements/rebook and completion of venue verdict feedback form which will be issued by email post event.
Increase conversion of event rebooks by developing client Relationships. 
Work with Meeting & Events Business Development Manager/ Hotel Meeting & Events Planning Manager to ensure revenue targets are achieved by promoting rebook of events and upselling of products/services. 
Identify new sales leads, chase and secure the lead with the guidance of the Sales Manager.
Be familiar of sister hotels where cross-selling opportunities exist and ensure leads are forwarded on and followed up.

Carry out the company's customer relations policy and communicate hotel services to guests.
Maintain high standards of self-presentation at all times.
Work in accordance with Standard operating procedures for the department.
Keep staff/work areas tidy, safe and report any hazard, accident, loss or damage to management.

An awareness of hotel corporate and conference sectors. 
An understanding of Opera / Fidelio PMS systems to include Sales & Catering. 
Keep abreast of industry news / performance / relevant new initiatives.

Key Performance Metrics:

Positive contribution to the department meeting
Attendance at training sessions and willingness to develop skills and knowledge. 
Feedback from clients and guests. 
Contribution to the department achieving revenue and sales targets. 
Positive contribution to the hotel’s overall TLC scores
Fulfilment of the job skills checklist.

Attributes & Experience:

Excellent planning and organisational skills.
Excellent verbal communication skills.
Excellent negotiation skills.
Excellent presentation skills
Customer Focus – a commitment to customer focus.
Self-Management – ability to prioritize and complete tasks in order to delivered desired outcomes within allocated time frame.
Goal achievement – overall ability to set, pursue and attain achievable goals

Ability to identify actions required to complete tasks.
Results orientated
Sales focused
Strong interpersonal skills

Educated to HND/Degree level or similar
Experience of PMS systems including Opera.
Desire and ability to develop others.
Previous hospitality experience

Why come and work for us:  

  • Earn thousands by referring a friend to work with us 
  • Stay at one of our Jurys Inn or Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too 
  • Company Pension Scheme, Life assurance & Wellbeing support 
  • 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too) 
  • The opportunity to work for a well-respected brand where people development is at the heart of our culture 
  • An array of learning courses in which you can attend – the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future 
  • Leo Points – earn performance based points and use them towards that desired product you've been meaning to buy or hey even that well deserved day off!! 
  • Employee of the month earning you a little bonus and fame for that entire month. 
  • Flexible working hours- shift working is what we do but not split shifts – we want you to have a work-life balance too 
  • Uniform & Meals on duty 
  • Monthly / Quarterly engagement activities – we like to have fun while working hard 
  • Annual Charity Event Day- we help and support our communities 
  • Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support