Deputy Manager (Weston Super Mare)
Saha Transforming Lives
About The Role
At Saha, we are dedicated to providing comprehensive, good quality housing services, support and resettlement.
The Deputy Manager will work closely with and deputise for the Service Manager to ensure the effective delivery of quality housing and support services within Saha’s services in North Somerset.
Engaging creatively with people who are or who have recently experienced homelessness to identify, and enable the growth of their strengths and talents, working with them to develop the skills and resources to transform their lives and enable independent living, whilst working with Social Services and Immigration teams to ensure all UASC residents receive additional support with regards to asylum seeker benefits, additional support and legal processes / requirements.
What you will be doing:
- Providing line management to designated staff, overseeing their work, providing advice and guidance in order to sustain and develop staff performance and maximise their continuous development
- Supporting and facilitating our residents to take part in the development and running of the service
- Proactively ensuring residents are empowered to keep up with their rent payments, monitor rental income and keep rental arrears to a minimum in order to stay within the target percentage
- Providingindividual service users with the best possible comprehensive supported housing service in line with the principles of trauma informed care and a strength based approach to working with service users
- Overseeing the relationships and processes with Social Services / local Benefits office to ensure all residents are in receipt of all relevant asylum seekers’ benefits and any application processes are completed accurately and in full, whilst ensuring that all appointments including health assessments, educational registrations and appointments to progress their Leave to Remain requirements and applications are attended and are progressing within a timely manner.
What we're looking for:
Essential Qualifications / Memberships:
- Educated to GCSE or equivalent
- Driving license & access to a vehicle
Aptitudes / Abilities:
- Proactive and self-motivated with a can do attitude
- Demonstrable empathy with the client group
- Confident and capable communicator with the ability to inspire, engage and challenge
- Great verbal, written and influencing skills
- Ability to use a computer, eg Microsoft packages and capacity to successfully navigate support packages used by Saha
- Able to be flexible with working hours to accommodate a working 24 hour rota on conjunction with needs of the business and team members
- Willingness to take part in outdoor/residential activity on occasion
- Ability and willingness to travel between service locations and for resident’s appointments
- Ability to plan forward, prepare and deliver life skills sessions, whilst working creatively, to ensure inclusion and engagement of all residents
Experience / Interests:
- Experience of or knowledge related to working with homeless people and those with insecure immigration status (desirable)
- Proven capacity to deal successfully with difficult and complex situations
- Understanding of wider support and funding facilities available for vulnerable clients
- Experience of supporting vulnerable people or groups
- Capacity to understand individual action plans, personal development programmes and need and risk assessment
- Experience of supervising staff and mentoring /motivating them to achieve objectives
Benefits of working as a Deputy Manager:
- 26 days annual leave rising to 31 days
- An extra day off on your birthday
- A High Street discount scheme (great savings both on and off-line)
- Pension with life assurance
- Discounted private medical insurance
- Loans available for financial emergencies
- Occupational Sick Pay
- A full Induction package and training relevant to the role
- Long service awards from 2.5 years
- Support to learn and develop your career
A registered social landlord and one of the leading providers of supported housing in the UK, Saha is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society – mainly people with complex needs and/or experiencing homelessness.
Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.
As an equal opportunities’ employer, Saha is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Saha opportunities without concern of bias or discrimination