cutting-edge – London


Boxfusion Consulting



This is an exceptional opportunity for a Principal Consultant to join our cutting-edge Oracle CX Cloud Practice and accelerate their career.

You will be working within an established team of Cloud consultants, specialising in Oracle Service Cloud (formerly RightNow), as well as having exposure to market-leading integration with platforms like Oracle Sales Cloud. You’ll be responsible for understanding the customer’s critical business processes, defining how they can be better supported through the use of modern software applications, and subsequently customising the application before rolling it out to the customer’s users. You will also be playing a role in leading and guiding Junior Consultants.

Your delivery of Service Cloud will have a real and visible positive impact on the way your customer operates on a day to day basis.

What we’re looking for

As part of our continuing growth, we are looking for a Senior or Principal Oracle Service Cloud Consultant to join our CX Cloud practice. The ideal candidate is someone who is truly passionate about delivering project success, who wants to be at the forefront of delivering innovative, intelligent solutions to our customers, and who wants to work alongside the very best consultants in the CX Cloud industry.

The role is customer-facing, working on the delivery of Oracle Service Cloud projects, so ideally the successful candidate will have strong experience of the successful delivery of Oracle Service Cloud in functional/technical roles. However, for those candidates with good experience in other similar technologies and who show strong potential, we will also consider cross-training into Oracle Service Cloud (we are justifiably proud of the breadth and depth of our internal Service Cloud training).


Key Activities

To provide experienced, high quality technical consulting services to end-clients (in one or
more technologies), including:

Taking architectural decisions and producing designs

Taking third party software decision

Technically leading/guiding technical delivery teams, acting as the expert

Managing technical teams

Configuring Oracle applications to support any requirements needed (core, non-core, integration, specialised modules)

Enforcing quality within the delivery team

Defining development, configuration management and deployment processes at clients

Being responsible for overall management of risks and issues, and defining and mitigating key project risks

Providing accurate estimates for work being carried out by the delivery team

Managing hours so that delivery timelines for the client are achieved and in accordance with the quality standards of Boxfusion Consulting

Communicating technical solutions to both client and Boxfusion Consulting staff in a clear and concise manner both verbally and in written form

Interfacing with key client staff, including Business Analysts, Architects and Managers on a day-to-day basis

Managing clients and their expectations of the delivery team

Working in Boxfusion’s HQ or at client sites across the UK and Europe (and possibly

Helping to drive technical innovation within the company. This includes but is not limited to:

Researching configuration approaches for applications in which we specialise and
documenting short training documents as well as best-practice techniques

Researching and testing functionality provided by new application software patches and
documenting for the purposes of internal knowledge and sales

Researching and testing functionality provided by future application upgrades, and documenting for the purposes of internal knowledge and sales

Production of internal “tools” to support consulting activities or new sales propositions

Technical research of new technologies in which we may subsequently specialise

Production of training courses on new technologies

Keeping abreast of announcements from, and engaging with, Oracle and
communicating any that may affect the company or provide it with further opportunities

Act as a technology evangelist through:

Writing on the company blog

Providing regular technical communications to personnel within the organisation about
technologies in which we specialise

Supporting Sales through:

Identification of further sales opportunities at existing clients

Delivery of pre-sales activities to support the sales process

Ensuring administration processes are followed by delivery teams;

Delivering training to less-experienced consultants

Occasional Activities

Creating and maintaining project plans

Supporting the recruitment processes

Training new Boxfusion Consulting personnel, or end-customer personnel

Making presentations to customers, either as part of a project or during Boxfusion Consulting’s sales activities

Supporting day-to-day operational activities of Boxfusion Consulting

Investigation of technology areas to support the creation of new marketing offerings

Creation and maintenance of Best Practice Technical Notes, as well as internal training courses, covering modules of the Packaged Software

Creation of blog entries for the company blog

Engaging with Oracle as part of understanding more about the products in which we specialise and their roadmaps

Training on, and implementation of, non-core technologies at clients or Boxfusion Consulting

Any other duties requested by management commensurate with the grading of the post.

What we offer

We are dedicated to providing our consultants with the ability to continually develop their knowledge and skills. You will receive industry-leading, ongoing training in Oracle Service Cloud as well as related software, with the aim of supporting you in continuing to be a leading expert in the technology. You will be exposed to some of the largest and most innovative digital transformation projects in the industry, both here in the UK and further afield, giving you unparalleled experience. You’ll also be working in a team of consultants who are leaders in the Oracle CX Cloud field – as well as being a genuinely nice group of people.

As we are a smaller organisation, individual achievement is much more visible as are opportunities for personal growth, both of which will allow you to truly accelerate your development.

Finally, beyond an exciting and rewarding career, we offer a generous package of £78,000 – £100,000 (including pension and bonus) depending on experience and potential, plus private medical insurance.

How to apply

If you want to take your CX Cloud career to the next level, click Apply!