This is an exceptional opportunity for a Principal Consultant to join our cutting-edge Oracle CX Cloud Practice and accelerate their career.
You will be working within an established team of Cloud consultants, specialising in Oracle Service Cloud (formerly RightNow), as well as having exposure to market-leading integration with platforms like Oracle Sales Cloud. You’ll be responsible for understanding the customer’s critical business processes, defining how they can be better supported through the use of modern software applications, and subsequently customising the application before rolling it out to the customer’s users. You will also be playing a role in leading and guiding Junior Consultants.
Your delivery of Service Cloud will have a real and visible positive impact on the way your customer operates on a day to day basis.
What we’re looking for
As part of our continuing growth, we are looking for a Senior or Principal Oracle Service Cloud Consultant to join our CX Cloud practice. The ideal candidate is someone who is truly passionate about delivering project success, who wants to be at the forefront of delivering innovative, intelligent solutions to our customers, and who wants to work alongside the very best consultants in the CX Cloud industry.
The role is customer-facing, working on the delivery of Oracle Service Cloud projects, so ideally the successful candidate will have strong experience of the successful delivery of Oracle Service Cloud in functional/technical roles. However, for those candidates with good experience in other similar technologies and who show strong potential, we will also consider cross-training into Oracle Service Cloud (we are justifiably proud of the breadth and depth of our internal Service Cloud training).
To provide experienced, high quality technical consulting services to end-clients (in one or
more technologies), including:
Taking architectural decisions and producing designs
Taking third party software decision
Technically leading/guiding technical delivery teams, acting as the expert
Managing technical teams
Configuring Oracle applications to support any requirements needed (core, non-core, integration, specialised modules)
Enforcing quality within the delivery team
Defining development, configuration management and deployment processes at clients
Being responsible for overall management of risks and issues, and defining and mitigating key project risks
Providing accurate estimates for work being carried out by the delivery team
Managing hours so that delivery timelines for the client are achieved and in accordance with the quality standards of Boxfusion Consulting
Communicating technical solutions to both client and Boxfusion Consulting staff in a clear and concise manner both verbally and in written form
Interfacing with key client staff, including Business Analysts, Architects and Managers on a day-to-day basis
Managing clients and their expectations of the delivery team
Working in Boxfusion’s HQ or at client sites across the UK and Europe (and possibly
Helping to drive technical innovation within the company. This includes but is not limited to:
Researching configuration approaches for applications in which we specialise and
documenting short training documents as well as best-practice techniques
Researching and testing functionality provided by new application software patches and
documenting for the purposes of internal knowledge and sales
Researching and testing functionality provided by future application upgrades, and documenting for the purposes of internal knowledge and sales
Production of internal “tools” to support consulting activities or new sales propositions
Technical research of new technologies in which we may subsequently specialise
Production of training courses on new technologies
Keeping abreast of announcements from, and engaging with, Oracle and
communicating any that may affect the company or provide it with further opportunities
Act as a technology evangelist through:
Writing on the company blog
Providing regular technical communications to personnel within the organisation about
technologies in which we specialise
Supporting Sales through:
Identification of further sales opportunities at existing clients
Delivery of pre-sales activities to support the sales process
Ensuring administration processes are followed by delivery teams;
Delivering training to less-experienced consultants
Creating and maintaining project plans
Supporting the recruitment processes
Training new Boxfusion Consulting personnel, or end-customer personnel
Making presentations to customers, either as part of a project or during Boxfusion Consulting’s sales activities
Supporting day-to-day operational activities of Boxfusion Consulting
Investigation of technology areas to support the creation of new marketing offerings
Creation and maintenance of Best Practice Technical Notes, as well as internal training courses, covering modules of the Packaged Software
Creation of blog entries for the company blog
Engaging with Oracle as part of understanding more about the products in which we specialise and their roadmaps
Training on, and implementation of, non-core technologies at clients or Boxfusion Consulting
Any other duties requested by management commensurate with the grading of the post.
What we offer
We are dedicated to providing our consultants with the ability to continually develop their knowledge and skills. You will receive industry-leading, ongoing training in Oracle Service Cloud as well as related software, with the aim of supporting you in continuing to be a leading expert in the technology. You will be exposed to some of the largest and most innovative digital transformation projects in the industry, both here in the UK and further afield, giving you unparalleled experience. You’ll also be working in a team of consultants who are leaders in the Oracle CX Cloud field – as well as being a genuinely nice group of people.
As we are a smaller organisation, individual achievement is much more visible as are opportunities for personal growth, both of which will allow you to truly accelerate your development.
Finally, beyond an exciting and rewarding career, we offer a generous package of £78,000 – £100,000 (including pension and bonus) depending on experience and potential, plus private medical insurance.
How to apply
If you want to take your CX Cloud career to the next level, click Apply!