Customer Program Manager Associate (Remote) – Augusta, GA

Customer Program Manager Associate (Remote)

Apollo MedFlight

Augusta, GA

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Customer Program Manager Associate (Remote)

StandardAero • n

Augusta, Georgia, United Statesn

Position Type:n Permanentn n

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Job Description:

The Customer Project Manager Associate will be responsible for the overall success of the assigned project to ensure quality, schedules and budgets are achieved by coordinating with all departments supporting the project. Accountability and commitment to APU Program financial goals and business sector P&L.   

Specific Accountabilities

  • Establishes detailed operational objectives and action plans to meet project performance goals.
  • Establishes program plans and milestones and manages adherence to program master plans and schedules.
  • Develops control systems and reports that accurately measure progress such as project schedules with milestones, project budgets, certifications, material ordering processes, labor targets and Contract Change Orders (CCO).
  • Identifies potential problems in sufficient time and insure corrective action to be taken.
  • Ensures company’s contract commitments are met.
  • Implements project work breakdown structure and coordinates technical activities of project.
  • Makes decisions, carries out actions and directs others in matters related to the duties and goals of Program Management in coordination with appropriate Department Leader.
  • Works across all departments to ensure that functional objectives are proactively met for production, procurement, quality control, logistics, and administrative functions.
  • Obtains customer approvals for work scope changes and overtime.
  • Acts as primary customer contact on status and performance and anticipates and fulfills customer needs to ensure their satisfaction and continued business.
  • Provides alternative solutions to customer, including contractual changes.
  • Provides justification for deviations from the project plan and provide recovery strategy.
  • Generates sales by providing information to customers regarding company capabilities, special programs and special pricing incentives.
  • Prepares quotations for customers.
  • Administers warranty claims and special programs.
  • Reviews invoices for accuracy in terms of labor, materials, cost, sell, contract compliance special programs, warranty and discounts. Resolves discrepancies and disputes.
  • Investigates and resolves customer concerns and billing disputes relative to previous visits with the team and respective department managers in an expeditious manner.
  • Acts as the primary customer contact and managing a successful customer experience.
  • Observes and reports any issues or concerns in support of the company-wide quality, environmental and Safety Management System [SMS] policies..
  • Performs other duties as required.

When you work at StandardAero, you’re not just an employee, you’re part of a vibrant company of like-minded people, all working collaboratively towards the same goals.  We succeed as a team because we value the unique contributions and perspectives of all of our people, fostering a culture of collaboration and excellence.  It’s a culture that promotes mutual respect and effective communications to create an environment of stability, shaping the organization and forging a successful future.  Our goal is to be the best place to work, giving each and every employee the opportunity to reach their maximum potential through continuous learning and advancement opportunities, allowing all team members to exceed their potential and empower everyone’s success. 

 

StandardAero is one of the world’s largest independent providers of services, including engine and airframe maintenance, repair and overhaul, engine component repair, engineering services, interior completions and paint applications. The company is a global enterprise that employs nearly 7,000 employees worldwide with annual revenues approaching $4 billion. StandardAero serves a diverse array of customers in business and general aviation, airline, military, helicopter, components and energy markets. The company celebrated its 100th year of industry leadership in 2011.

StandardAero is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, transgender status, genetic information, status as a protected veteran, and basis of disability status or any other federal, state or local protected class.

Job Requirements:
Minimum Educational/Academic Requirements*

  • The typical minimum level of education to perform this job competently is a High School Diploma, an applicable certification in the Aerospace Industry or equivalent work experience.

Required Skills/Experience*

  • Strong financial acumen; prior experience with budgets & financial statements.
  • Strong planning, organizational, analytical, decision making and problem solving skills while demonstrating situational awareness.
  • Team leadership skills; ability to lead teams in a matrix environment (without direct reporting responsibility).
  • Competent working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices.
  • A thorough knowledge of company instructions.
  • Strong verbal and written communication skills as well as presentation skills.
  • Experience building strong working relations with customers.
  • Self motivated with the ability to motivate others.
  • Working knowledge of PC’s in the current company operating system environment including Microsoft Office and MS Project.
  • Ability to travel to customer locations to establish and/or maintain a good working relationship.

This position is located in our Augusta, Georgia Facility but can be worked remotely in the US.

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