Credit Controller – Sunbury-on-Thames, Surrey

Credit Controller

FAAC Entrance Solutions UK

Sunbury-on-Thames, Surrey


FAAC Technologies is one of the leading international Companies in the access automation, parking and access control business in both the residential and industrial sectors. With head offices in Bologna Italy, the group has 54 legal entities in 29 countries, over 3,600 employees and a turnover in excess of €600m.

Our UK business has 55+ years’ experience in the Automatic Door industry. In 2020, we were acquired by FAAC Group to continue to grow the Access Automation branch of the organisation. We install, maintain, repair and modernise automated entrance products for all types of facilities. Our experts offer systems and solutions tailored to end-users in retail, hospitality, healthcare, commercial and office facilities among others.

The overall purpose of the role is to support the credit control department by providing an effective credit control service with a view to minimising DSO and maximising cash flow. You will also provide valuable assistance to other areas of the business and take responsibility for some important areas of day-to-day company requirements.

The role reports directly to the Credit Control & Invoicing Manager and works closely with the in-position credit controller, as well as close liaison with other departments within the company.


  • Maximise cash flow for the company in a timely and professional manner ensuring overdue accounts are chased via telephone/email.
  • To monitor the developments within customer accounts and identify accounts that will require special attention. To handle disputed accounts & negotiate to bring payment in line with terms.
  • Send and follow up Reminder Letters to chase outstanding accounts to ensure customers stay within agreed credit terms.
  • Resolve queries by liaising with both the customer and other internal departments.
  • Review and distribute monthly customer statements.
  • To ensure customer queries are resolved by the appropriate department to ensure that cash flow is not impacted.
  • Proactively participate in Bi-monthly debtors’ meetings
  • Review the debtor’s age analysis and ensure that all customers with balances more than 30 days overdue receive a chase phone call.
  • Work alongside internal teams collaboratively for maximum cash flow.
  • Recommend overdue accounts for escalation to legal proceedings/debt recovery as required, including compilation of documents required for action.
  • Carry out creation and update of customer master data including credit limit and payment terms within agreed framework, ensuring correct documentation is provided.
  • Make recommendations for process improvement and work with colleagues to implement.
  • Send and follow up Reminder Letters to chase outstanding accounts to ensure customers stay within agreed credit terms.
  • Liaise with the Sales Order Processing, Service and Projects Departments regarding the release and payment of customer orders.
  • Always comply with company policies and procedures.
  • Support the company in its maintenance of quality standards.
  • Always promote and protect the company’s image and good reputation.
  • Fulfil any other duties and responsibilities that after consultation may be determined from time to time.


  • Demonstrated experience of working within credit control, preferably within construction, engineering or maintenance industry including working with subcontractors
  • To establish and maintain a professional and efficient relationship with clients.
  • To provide excellent standards of customer service internally and externally
  • Have the ability to manage a large ledger.
  • Strong organisation & time management skills
  • Be computer literate and have a good working knowledge of Excel.
  • Preferably have experience of using SAP
  • Have a good level of commitment and self-motivation with ability work as part of a team collaboratively as well as on your own initiative.
  • Be a confident team player with excellent verbal and written communication skills.
  • Work accurately with a good attention to detail, have a desire to develop personally and be a quick learner.
  • Have a down to earth approach with a readiness to get involved.
  • Effective communication including written and verbal.
  • Deliver required tasks accurately and on time whilst working under pressure.
  • Have a positive ‘can do attitude’ with natural problem-solving abilities that are accompanied with a high level of attention to detail.
  • Flexible to take on new tasks as required.

Our employee benefits include:

  • 25 days annual leave per year, plus statutory bank holidays
  • Annual profit share bonus or competitive commission structure (dependant on the role)
  • 4% employer contributed pension scheme
  • 4x salary life assurance scheme
  • Enhanced family leave pay
  • Employee proactive healthcare
  • Confidential employee assistance support line and access to free counselling
  • BenefitHub – discount retail benefits platform
  • Hybrid working
  • Casual dress
  • Company events
  • Free on-site parking
  • Complimentary office refreshments