Business Administrator Apprentice- RCN02060 – Scotland

Business Administrator Apprentice- RCN02060

The Royal College of Nursing



Business Administrator Apprentice – RCN02060

Administration | RCN Scotland HQ |

Contract type: ApprenticeTrainee

Business Administrator Apprentice

RCN Scotland, Edinburgh
35 hours per week
12 Month Fixed Term Apprentice Contract
Salary range per annum pro rata*

We are looking for an enthusiastic person to join our team, providing administrative support to staff and RCN members.

Supporting the knowledge and research team, you will be the first point of contact for our team ensuring members can get the most from the services we offer, including library services, and help to run our programme of events.

The hours of work are Monday-Friday 09.00-17.00.

We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.

As well as studying for your SVQ in Business Administration SCQF Level 6, you will gain great administrative, customer service, and event experience whilst working with RCN Scotland.

You will provide a range of administrative support for the delivery of an excellent service to RCN members, who are nurses, nursing support workers and nursing students. This includes:

• Provide customer service to RCN members as a first point of contact for the team, including supporting us to deliver virtual and in-person library services and answering routine enquiries

• Support virtual events taking place on a variety of digital platforms and events taking place in workplaces and universities including booking arrangements, communicating with delegates, and assisting during events

• Provide administrative support for events including preparing and circulating papers; booking rooms and equipment; ordering catering, and providing relevant support at selected events

• Assist with ordering and maintaining publications and materials stock

• Provide customer service to members using the Learning Hub library resources

• Assist in answering telephone enquiries

• Ensure e-mail, postal and telephone requests are processed in a timely and effective manner Update records to support our services

For this role you must be eligible to participate in the government supported SVQ qualification in Business Administration SCQF Level 6.

You will have excellent communication skills, with the ability to communicate clearly and concisely at all levels through telephone, email, and face-to-face. Being able to use Microsoft Office applications is essential. With the ability to prioritise a busy and varied workload, coordinating a number of tasks simultaneously, you will demonstrate a commitment to delivering a high quality service. Working as part of a team, you will bring initiative and adaptability to this role.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.

What we offer you

We expect you to look after your customers. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages. We will also support you to achieve SVQ qualification in Business Administration SCQF Level 6 during your time with us.

What we deliver for our members is wide and varied so when it comes to how we work one size doesn’t fit all. We also know that to empower our people to do their best work, they must be able to balance the demands of work and home. We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Departments and directorates have their own hybrid ways of working which put the needs of the service they deliver – whether that’s to members or to colleagues – at their heart, in alignment with our hybrid working core principles.

This role is based at the RCN Edinburgh Office and will require office working.

Our selection process

Applicants interested in applying for this role must contact Alex McKenzie, Recruitment & Marketing Officer, at Limelight Apprenticeship first in order to qualify whether they are eligible at [email protected]">[email protected]

As a proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.

Contact details

How to apply: send your CV to [email protected]">[email protected]

For more information or for an informal discussion about the role please contact Sian Kiely, Knowledge and Research Manager, on 0131 662 6169.

For any queries about the Recruitment & Selection process, please get in touch with [email protected]

Opening date: 01 February 2023

Closing date: 11.59pm on 27 February 2023

If we receive many applications after a week of advertising, this vacancy may close earlier.

Assessment & interview date: 03 March 2023

Interview date: 03/03/2023

Contracted hours: 35

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