Business Administration & Customer Service Apprentice – Plymouth, Devon

Business Administration & Customer Service Apprentice

Plymouth, Devon



Number of vacancies:

Company name:

Company location:

Salary per week:

Monday – Friday: 9:00am – 5:00pm. Details to be confirmed. Total hours per week: 37.5


Complete Communication Ltd are currently recruiting for a Business Administration & Customer Service Apprentice to work in our office. The applicant will also be trained to become an Electronic Notetaker to be able to support our growing number of students within educations settings all across the UK. This is an exciting opportunity for someone who is keen to begin their career within business. We are looking for a full-time apprentice who is passionate about working with and supporting the Deaf and disabled community. You will be working as part of a friendly team and you will have a varied role to help the business run smoothly.

As an apprentice, this role is the perfect chance to start a career in a business environment. This role is an office-based role, where you will help and support the rest of the team.

Some of your day-to-day responsibilities will include, but are not limited to:

  • Processing internal and external post
  • Answer telephone calls and deal with queries, delivering messages to appropriate persons
  • Dealing with customers through email interaction
  • General office administration
  • Undertaking other duties as requested by mentor


  • Customer Service Practitioner Level 2
  • Functional skills if required

This is a brand new, bespoke apprenticeship to City College Plymouth. Your core apprenticeship will be based on customer service, with additional business administration assessments to concrete the purpose of your role and learning. All training will be provided by City College Plymouth in collaboration with the employer throughout the 15-18 month apprenticeship. For this apprenticeship you will only have to attend College for the induction sessions and any relevant exams, otherwise all of your learning and assessments will be carried out at the workplace.


Qualities and skills:

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Good telephone manner, Excellent customer service, Good level of written English, Good organisation skills, Professional, honest, friendly, Contributes to company policy, Good time management skills, A good work ethic, Positive attitude, Self-motivated and disciplined, Positive ‘can do’ attitude


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential


There may be the potential for permanent employment upon successful completion of the apprenticeship, for the right candidate.