Business Administration & Customer Service Apprentice – Plymouth, Devon

Business Administration & Customer Service Apprentice

Plymouth, Devon


Number of vacancies:

Company name:

Company location:
AEP Ltd Mill Close Lee Mill Industrial Estate PL21 9GL

Salary per week:

Monday – Friday, 8.30am – 5.00pm. Total hours per week: 40.0


  • To act as an ambassador for the company, promoting a positive image both internally and externally, demonstrating support of our strategic direction
  • Learn and adhere to operational procedures and systems
  • Responsibility for delivering excellent customer service to all current and future AEP customers
  • To complete all apprenticeship course work set by City College in a timely manner and ensure that you meet deadlines
  • Handle phone calls, enquiries/messages and develop the capability to support the Ivybridge Depot Manager
  • Ensure that daily job sheets, service quotations, sales orders, invoicing, good receipts,filing, scanning, and booking work for the Engineers is completed as directed by Ivybridge Depot Manager
  • To ensure that any other jobs related to your role are completed in a timely fashion
  • Proactively progress all orders in line with standard Company terms and direction
  • Liaise with the Ivybridge Depot Manager and Service Administrator for any extra support requirements, constantly keeping them informed of workload and deadlines
  • Support customer requirements regarding specification, documentation and regulatory requirements utilising internal Company knowledge to enhance this
  • Assist in keeping a clean and tidy working environment in the interests of organisation and safety and maintain paperless processes


  • You will receive a Customer Service Practitioner Level 2 Standard at the end of your apprenticeship
  • This qualification is remote with frequent assessor visits

Qualities and skills:

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Non judgemental, Patience


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential


What is the expected career progression after this apprenticeship?

  • On completion of the apprenticeship a permanent position in the company will be reviewed.