Associate Customer Success Manager, Portfolio – Remote – Massachusetts

Associate Customer Success Manager, Portfolio – Remote

Akamai Technologies

Massachusetts

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Do you love collaborating with teams to solve complex problems?

Are you passionate about building relationships and ensuring customer success?

Join our highly skilled Customer Success Team!

The Associate Customer Success (Portfolio Team) represents the front line of Linode's Customer Success efforts. This team effectively engages with an assigned portfolio of customers in all stages of the customer lifecycle. It drives the customer's voice into Linode's decision-making process. These efforts will result in decreased customer churn. Also improved is Net Dollar Retention (NDR) from our assigned customers.

Partner with the best

An ACSM(P) should have great attention to detail and organizational skills. Included are business acumen and high level of integrity. The ACSM(P) will also require a professional demeanor and interpersonal and communication skills. This role helps their team align the goals of Linode with those of its customers. It helps and reinforce success on both sides of the relationship.

As an Associate Customer Success Manager, you will be responsible for:

Delivering valuable and proactive guidance to assigned customers

Handling incoming requests for Success intervention from engaged customer

Conducting outreach to non-portfolio customers and introducing them to the value our team provides

Assisting in the collection, aggregation, and reporting of customer needs.

Delivering regular reviews of assigned customer performance to management

Do what you love

To be successful in this role you will:

Have a Bachelor's degree and 2 years of applicable account portfolio management experience

Have experience with or membership in Success Expert (CSE) Advancement Path

Have solid understanding of content delivery basics and general knowledge of internet technologies

Have demonstrated written and verbal communication and exceptional presentation skills

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

 

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

Your health

Your finances

Your family

Your time at work

Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

Akamai is committed to complying with COVID-19 requirements in the countries where it operates. For locations or roles subject to vaccination mandates, we require proof of vaccination, if permitted, as a condition of employment. We will provide additional details regarding our vaccine record submission protocols during the hiring and onboarding process.

#LI-Remote       @Linode

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