Account Manager (Remote U.S.) – New York, NY

Account Manager (Remote U.S.)

StartupJobs

New York, NY

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Account Manager (Remote U.S.)

Description:

Founded in 2017, Phantom Auto is the only company capable of remotely monitoring, guiding, and driving vehicles from thousands of miles away. Our technology is like Zoom for the physical world, and our customers are bestowing that same remote work privilege on their employees that formerly had to be physically inside vehicles to operate them.

We are an energetic and passionate team on a mission to build the future of remote operation.

At Phantom, every day is a unique adventure as we work with the world’s leading automation companies. Because we work with companies all around the world, we have the unique opportunity to work with many incredible vehicles and use cases.

As an early team member, you will be instrumental in defining the foundations of our product and culture. If you are determined to take on the world’s most complex challenges and help build an industry-defining company, this is the opportunity for you.

A phantastic candidate will have 3-5 years of Customer Support, Project Management, and/or Training experience and be able to manage customer success functions for key accounts. This team member will also coordinate communication with support engineers, sales, and project management as it pertains to our coolest customers! Early team members will design and iterate structures and processes and account health metrics to ensure proper information and resources to give clients a warm Phamily welcome.

This role works closely with the operations, engineering, and product teams to provide an exceptional technical onboarding and ongoing support experience for our customers. Phamily members must be comfortable wearing multiple hats and owning the onboarding process of a rapidly expanding customer base.

Responsibilities:

• Act as the central point of contact between Phantom Auto and our customers to ensure project success

• Be eager to learn how to operate/debug/demonstrate our products

• Become an expert on the product and demonstrate the product on your own

• Work closely with the HW/SW teams to gather and store relevant information in coordinating the onboarding of customer profiles

• Maintain timelines, milestones, and open action items in Jira

• Communicate customer needs to relevant teams

• Coordinate internal and external project management meetings until project closure align with contract obligations

• Prepare periodic (weekly/monthly/quarterly) customer touchpoint slide decks post-installation

• Partner with Development and Product teams to create and maintain internal and external Help Center documentation and training resources

• Conduct both in-person and web-based customer training and development events

• Track routine and proactive system performance monitoring to monitor account health

• Develop process improvements, focusing on smarter, more efficient ways to service and delight clients

• Apply these processes to help build out the Customer Success team

Requirements:

• 3-5 years of B2B project management, customer support, user training and/or client-facing experience

• Excellent public speaking, writing, presentation, and interpersonal skills

• Working knowledge of Google Suite and Jira

• Strong analytical and problem-solving skills

• Strong attention to detail and self-motivated

• Agile self-starter

• Ability to quickly skill up and operate processes that drive customer deployments

• Background in customer support for a supply chain company preferred but not required

• Familiarity with robotics, teleoperations, forklifts and/or autonomous vehicle

• BA/BS Preferred

• Roughly 25-30% travel within U.S. to headquarters in South San Francisco and customer sites

Benefits:

● Be part of an early start-up that's backed by industry-leading venture capitalists

● Competitive compensation package with early-stage equity at a high-growth startup

● Exceptional benefits: Employer-provided Medical, Dental, and Vision Insurance (99.9% covered)

● Flexible Spending Account (FSA)

● Health Savings Account (HSA) with generous company contribution

● Short term / long term disability and life insurance

● Unlimited PTO

● 401K Retirement Plan

● Paid Holidays

● Healthy Work / Life Balance

● Company-sponsored events

● Pet-friendly workplace

● Free weekday lunches

● Employee Referral Program

● Work with a team of ‘rockstars’ who bring out the best in everyone

● Incredible career growth potential

Important COVID-19 Guidance (For candidates applying to roles in the United States): Per Phantom Auto’s policy all employees who work at the office, have a hybrid schedule or visit the Phantom Auto office in-person must be fully vaccinated.

A Final Note

You do not need to match every listed expectation to apply for this position. Here at Phantom Auto, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

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